Contact Us

This page explains how to get in touch with Non Gamstop Casinos, what we can help with and what we can't. We are an independent publisher of research-based guides to casinos outside GamStop, so our inbox is best suited to questions about our content. It is not a route for resolving disputes with a casino.

Please note: we have not supplied a public email address, phone number or postal address on this page, and we won't invent one. Use the contact route offered by the site's header, footer or any form shown there. If no route is visible, the About Us page is the best starting point for who runs the site.

What you can contact us about

• Corrections: a bonus figure, wagering term, payment method or licence detail on a review that looks wrong or out of date.
• Method questions: how we compare casinos and why a brand sits where it does. Our rankings are editorial, and commission does not buy position.
• Suggestions: a topic, comparison or explainer you would like to see, such as payment methods, withdrawal checks or bonus conditions.
• Accessibility or content problems: broken links, unclear wording or anything that makes a page hard to use.
• Commercial or press enquiries: partnership questions are welcome, but they never influence ratings.

What we can't help with

We are a comparison site, not a casino, and we don't hold accounts, balances or player records. That means we cannot:

• Release a withdrawal, reverse a closed account or change a bonus outcome.
• Act as an intermediary in a dispute, or guarantee that a casino will respond in your favour.
• Confirm what happened on your account. Only the operator holds that information.
• Give legal, financial or medical advice.

If you have a problem with a casino

Work through these steps in order. Keep everything in writing.

1. Contact the casino's customer support by live chat or email and save a copy of the conversation.
2. Gather screenshots of the bonus terms as they appeared, your transaction history and any verification requests.
3. Use the casino's formal complaints procedure if support does not resolve it. Check its terms for the stated process and time limits.
4. Check the licensing body named in the casino's terms. Overseas regulators and dispute routes vary, and protections may be weaker than those under the UK Gambling Commission for licensed operators in Great Britain.

We can point you to general explanations of these steps, but we can't take a complaint on your behalf.

What to include in your message

A short, specific note gets a faster and more useful reply. Please include:

• The page address or the name of the casino you are asking about.
• What you think is wrong, and where you saw the correct detail, for example the casino's own terms page.
• The date you checked. Bonuses and payment options change often, so dates matter.

Please never send passwords, full card numbers or identity documents. We will never ask for them.

How we handle corrections

Our information comes from operator terms, published licensing details and our own research. We treat casino advertising as a claim, not a confirmed fact, and we date time-sensitive findings. Details on this page were last checked on 29 September 2026. If you report an error, we review it against the operator's current terms and update the relevant page where it is confirmed. We can't promise a reply time.

Support if gambling is causing you harm

If gambling is affecting your finances, mood or relationships, please reach out to independent help rather than to us. GamCare runs a free, confidential helpline and chat service in the UK; check its official website for current opening details. You can also use GAMSTOP to self-exclude from licensed operators in Great Britain, and blocking software or deposit and loss limits can add protection. Our Responsible Gambling page explains these tools in more detail.

Related pages

• Our guide to non GamStop casinos in the UK for comparisons and reviews.
• Terms and Conditions for how you may use this site.
• About Us for our purpose and approach.

This site is for adults aged 18 and over. We may earn commission if you use a link to a casino, but that never decides our rankings.